Switching to Itsy

Switching is real work. We do it with you.

Moving an established agency off the system it runs on is a serious project, and anyone who tells you it is painless has not done one. What we can tell you is how we run it, and what we hold ourselves to.

01

You are not handed off

The move is run by the people who built the system. Not a partner, not an implementation agency you also have to pay, and not a project manager relaying questions to someone else.

The heavy part is ours: getting your data out, working out how it maps, loading it in, and checking it against what you had. Where it goes wrong, it is our job to find it and fix it.

02

What it asks of your team

Real hours from the people who know your agency best. How your trips are built, which rates apply when, what your team does by habit rather than by rule — none of that is in any export, and we cannot guess it correctly.

So expect decisions to make and a proper look at the result before you go live. We keep the ask as small as we honestly can, and we tell you what it is at the start rather than discovering it halfway through.

Some of your data will not map cleanly. That is true of every migration. You will see those cases before go-live, not after.

03

Your agency keeps trading

We work alongside your current system rather than switching it off. It keeps taking bookings while Itsy is being set up, and what sells in the meantime comes across with everything else.

Departures you have already sold stay sold. Travellers keep the confirmations they have, and you are not asking anyone to rebook.

04

What we hold ourselves to

Quick is not the same as easy. We aim to get you live in the shortest time that does not cut corners, and we will tell you when a date is unrealistic rather than meet it by leaving something half-migrated.

The switch is not finished on go-live day. The first weeks of real trading are when the awkward cases surface, and that is when having the people who built the system on the other end of the line matters most.

Fifteen minutes with the person who builds Itsy. Describe your current setup and you will get an honest read on what moving it would involve.

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