Photo by Sigmund on Unsplash

12. Feb 2023

#022 Writing Documentation

As a solo founder, you want to make sure that your potential customers understand the value of your application and how it can help them achieve their goals. One of the most important factors in evaluating a new application is its documentation. The quality and accessibility of the documentation can make or break the decision for potential customers to use your system.

Documentation serves as a guide for my customers, providing them with information on how to use the system, troubleshoot common issues, and understand the features and functionality of your application. A well-designed documentation system can save you and your users time and effort by answering questions before they even arise.

Here are just a few reasons why writing the documentation is important to me:

Improves user experience

Good documentation can greatly improve the user experience of your application. It allows users to easily find information about how to use the system, understand its features, and troubleshoot any issues they may encounter. When users have access to accurate and up-to-date documentation, they are able to make the most of your system and achieve their goals more efficiently.

Enhances decision making

Documentation also plays a crucial role in the decision-making process for potential customers. When evaluating a SaaS system, users often want to know what features are included, how the system works, and what kind of support is available. The quality of the documentation can help users determine whether the system is a good fit for their needs, and make it easier for them to make a purchase decision.

Simplifies support

As a solo founder, you know how important it is to provide good support to your customers. Documentation can simplify this process by providing users with answers to common questions, allowing them to resolve issues on their own and freeing up your time to focus on other tasks. By having comprehensive documentation, you can provide better support to your customers, which can lead to increased customer satisfaction and a lower rate of support requests.

In conclusion, documentation is a crucial aspect of any SaaS system. It can improve the user experience, enhance decision-making, and simplify support, making it an essential part of your SaaS offering. Investing time and effort into creating comprehensive and user-friendly documentation can have a big impact on the success of your system and help you reach your goals as a solo founder.

See the Itsy documentation website

(Thanks ChatGPT for helping me write this article)